Intake and Resolutions Manager

Dartmouth College


<div class="isg-job-description-header”>Job Description

position Information

Posting date 05/18/2026
Closing date
Open Until Filled Yes
Position Number 1128218
Position Title Intake and Resolutions Manager
Hiring Range Minimum $68,700
Hiring Range Maximum $85,900
Union Type Not a Union Position
SEIU Level Not an SEIU Position
FLSA Status Exempt
Employment Category Regular Full Time
Scheduled Months per Year 12
Scheduled Hours per Week 40
Schedule
Location of Position
Hanover, NH
Parkhurst Hall
Remote Work Eligibility? Onsite only
Is this a term position? No
If yes, length of term in months. NA
Is this a grant funded position? No
Position Purpose
The EOATIX Intake and Resolutions Manager is responsible for initial intake for all incoming reports and complaints under the Sexual and Gender-Based Misconduct Policy (SMP) and the Nondiscrimination and Anti-Harassment Policy (NDAP). In addition, this position will assist in reviewing reports made under bias reporting or in relation to issues involving the protection of minors policy. This individual will work closely with the Director of Title IX & EO Services, Sr. Deputy Title IX Coordinator, Title IX Coordinator, and ADA/504 Coordinator to oversee and coordinate resolution processes for the office. The EOATIX Case Manager may also assist with assignment and tracking the completions of EOATIX required trainings for staff, faculty, and graduate students.
Description
Required Qualifications – education and Yrs Exp Bachelors or equivalent combination of education and experience
Required Qualifications – Skills, Knowledge and Abilities
  • Excellent judgment, discretion, confidentiality, and tact in handling sensitive matters with the ability to maintain objectivity and treat all individuals with respect, dignity, and empathy.
  • Exceptional verbal and written communication skills including experience handling highly confidential sensitive material.
  • Demonstrated ability to gather, analyze, interpret and present information and data for parties, leadership, and other relevant audiences.
  • Ability to develop and maintain productive, collaborative relationships and partnerships with the campus community.
  • Exceptional organizational skills and project management skills.
  • Fosters a climate of inclusion and equity and is sensitive to diverse perspectives and cultural norms.
  • Evidence of success working independently and collaboratively.
  • Ability to recommend and innovate ideas to organize and implement policy and process improvements, develop case management procedures, and record retention and document management protocols.
  • Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
Preferred Qualifications
3+ years of experience.
Department Contact for Recruitment Inquiries Faith Goodness
Department Contact Phone Number 603-646-3015
Department Contact for Cover Letter and Title Sean Fay, Director Title IX and Equal Opportunity Services, Sr. Deputy Title IX Coordinator
Department Contact’s Phone Number
Equal Opportunity Employer
Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Preferred, but not required
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link https://searchjobs.dartmouth.edu/postings/85736
Key Accountabilities

Description
Intake Management
  • Conduct intake meetings for reports and complaints of harassment, discrimination, and/or retaliation under the Sexual and Gender-Based Misconduct Policy (SMP) and the Nondiscrimination and Anti-Harassment Policy (NDAP) as well as bias reports and reports involving protections of minors. This includes assisting with intake reports of discrimination under the ADA/504.
  • Respond to all referrals from Responsible Employees and DROS under Dartmouth EOATIX policies by providing approriate outreach, information on rights and responsibilities, and an invitation to meet.
  • Coordinate with campus partners to provide supportive and interim measures and referrals to additional resources, including confidential resources.
  • Knowledge of applicable policies, regulations, and legal requirements.
Percentage Of Time 50%
Description
Resolutions Coordination
  • Establish and maintain clear, consistent methods for case and hearing coordination.
  • Draft letters, coordinate hearing panels, and manage confidential files relating to form resolution procedures.
  • Schedule and manage hearing process.
  • Track progress of all cases and adhere to established procedural timelines and updates stakeholders as needed.
Percentage Of Time 30%
Description
Case Management System, Reports, and Assessments
  • Provide support for the case management system.
  • Assemble documentation form multiple sources and assist in preparing comprehensive and accurate annual reports and compliance reports for federal agencies by prescribed deadlines.
  • Assist with all data reporting and analytical report creation in the case management system.
  • Support Training Coordination and Recordkeeping.
  • Provide support to EOATIX initiatives as needed.
Percentage Of Time 20%
–

— Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
— Performs other duties as assigned.

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of underrepresented groups are encouraged.

 

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