911 Emergency dispatcher

• The Global Security Operation Center (GSOC) is a dynamic organization that serves as an emergency services and business communications hub within Security and Fire Operations, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire Operations (including Emergency Medical Services) and enables production across the domestic United States (US), we deliver this unique capability through our exceptional talent.
• The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule and variable shifts, to include night shifts, weekends, and holidays.

Role &  Responsibilities:

• Responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic
• Provide approved Pre-Arrival Instructions according to policies and procedures
• Make required and requested notifications
• Perform in a team environment
• Support training and Standard Operating Procedures (SOP) formulation as needed
• Candidate will be Emergency Medical Dispatch (EMD) Certified and in good standing (EMD training is provided in-house)

Required Skills/experience:

• 1+ years of experience multi-tasking and working in a team environment.
• Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint).
• Willing to work variable shifts, including days, nights, weekends, and holidays.

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree or equivalent work or military experience.
• 1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection.
• Experience working under stressful situations in a collaborative team environment.
• Experience taking ownership of actions and mistakes.
• Experience accepting and implementing constructive criticism and feedback.
• Experience with hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD).
• Experience with being professional and courteous with all customer interactions in person, on the telephone and on the radio.

education / Experience:          

• Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years’ related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).

About our Company: –
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.