Major Program Lead

position DESCRIPTION  

A Major Program Lead at SET Environmental is responsible to: 

• Proactively maintain communication with profile customers 
• Handle incoming requests, calls, and communication from profile customers 
• Coordinate daily field service and transportation jobs 
• Work closely with other SET departments 
• Provide waste profiling, manifesting and management 
• Provide disposal site pricing to sales department 
• Assist in qualifying incoming leads and direct to appropriate salesperson 
• Assist sales in minor quotes 
• Make sure profile customer needs/calls are attended to as quickly as possible 
• Work closely with the sales department, supplying them with creative transportation and disposal options 
• Recommend potential services to management by collecting customer information and analyzing customer needs 
• Work cooperatively with operational groups 
• Work closely/cooperatively with designated sales representative(s) 
• Perform any other miscellaneous duties as necessary 

POSITION REQUIREMENTS 

• 4 year degree, preferably in a science field 
• 4+ years working in a team environment and preferably in a customer service role 
• Competent computer skills (Microsoft Word, Excel, and Outlook) 
• Excellent verbal & written communication skills 
• Solid reasoning and problem-solving skills 
• Proven self-starter, highly motivated, sets aggressive goals 
• Ability to effectively multi-task while managing a heavy workload 
• Must be detail orientated 

SET Environmental is an equal employment opportunity employer which provides a drug-free workplace.